Frequently Asked Questions (FAQ)

 

 

General Questions

 

• Q: Where are the swimming lessons held?

  • A: We offer lessons at our fully sheltered location at Punggol Swimming Complex, which ensures consistent class schedules regardless of the weather. Please check our Locations page for directions.

• Q: Are your swim coaches certified?

  • A: Yes, all our instructors are highly qualified. They hold certifications from recognized bodies such as NROC (National Registry of Coaches), ensuring they meet high standards for coaching and safety, along with life-saving qualifications.

• Q: What is the maximum class size for group lessons?

  • A: To ensure quality instruction and safety, our group classes have a low student-to-coach ratio. For Kids Group Lessons, the maximum is typically 8 to 10 students. 

• Q: How do I know which class level is right for me or my child?

  • A: We offer a free assessment or require a detailed self-assessment during registration to place the student in the correct level (Beginner, Intermediate, Advanced) based on their current water confidence and skills.

 

Payment & Policies

 

• Q: How are fees paid and when are they due?

  • A: Fees are paid monthly in advance by the 1st of the preceding month. Payment can usually be made via PayNow/bank transfer.

• Q: What is your make-up/cancellation policy?

  • A: If a student misses a scheduled group lesson, we offer a complimentary make-up lesson provided you notify us 24 hours in advance. Make-up lessons are subject to availability in other suitable classes and must be utilized within the current month.

• Q: What happens if there is lightning or severe rain?

  • A: Since our lessons are conducted in a fully sheltered pool, we are generally not affected by rain or lightning, and lessons will proceed as scheduled. No make-up lessons are provided for bad weather.

• Q: Are lessons conducted on public holidays?

  • A: No, lessons are not conducted on official Singapore Public Holidays. The missed lesson is not eligible for a make-up lesson or refund as it is factored into the overall monthly pricing structure.

 

Logistics and Class Details

 

• Q: What should my child/I bring to the lesson?

  • A: Students should bring their own swimsuit/trunks, goggles, a swimming cap (mandatory for long hair), a towel, and sunblock (though our pool is sheltered, it's always good practice).

• Q: How is my child's progress assessed?

  • A: We conduct continuous proficiency assessments and provide feedback to students and parents regularly. Upon demonstrating mastery of the skills for their current level, students are promoted to the next class level.

• Q: Can parents stay and watch the class?

  • A: Yes, parents are welcome and encouraged to observe from the designated waiting area near the pool deck to avoid distracting the children and the instructor.

• Q: How long is each lesson?

  • A: All our group lessons are 45 minutes long.

 

Kids Swimming Lessons

 

• Q: What is the youngest age a child can start lessons?

  • A: The minimum age for enrollment in our children's group lessons is 4 years old (or turning 4 within the month of enrollment).

• Q: How long will it take for my child to learn how to swim?

  • A: This varies greatly for every child, depending on their confidence, water comfort, and consistency in attending lessons. On average, a child starting from zero confidence might take 3-4 terms or 1 year to achieve basic water safety and a functional stroke.

• Q: Do parents need to be in the water?

  • A: Parents are not required to be in the water for children aged 4 and above in group lessons. Parents are encouraged to observe from the designated waiting area.

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